Saturday, August 21, 2010

Etsy Shop Critique - Jinglebat


First impression: we need a major makeover; and by major, I mean bring out the wrecking ball, the bulldozers, and Miss Jay Alexander. We will start with the banner. I can understand if you are experimenting with Photoshop or another graphics program that the text effects are fun, but they aren't professional looking. I can see that font on a middle school Halloween Dance flier. It needs a lot of help. I will make one for you, should you desire. But that one is just bad enough, especially with your big black block of a box (how's that for alliteration?) you have pasted at the top of your page, to warrant you a WTF!? Point. Your avatar is actually cute, though... so leave him!

The next prominent matter of aesthetics we need to discuss is the pictures. They are beyond terrible. The quality is not so bad, but they do not sell the products at all. It looks like you had a bunch of friends over, went through your mom's closet, and had a slumber party fashion show with her old digs. Go outside and sit in some tall grass in the sunlight and let someone photograph you or your models while they whimsically tie dandelions together to make a necklace or hair band. Go to a solid white wall and do some serious poses in a well-lit room filled with natural light. Your items don't seem "for sale" or like you're wanting them to look special. The way the pictures have been taken is like someone is messing around and playing dress-up in silly old clothes. If you want customers to buy your clothes and accessories, then you have to have to make them look special.

Let's examine some of the bad photos:
This is probably the worst-photographed item in your shop. Look at this picture: 98% face, 2% product. And this is not a shop-worthy picture. Bad lighting, terrible angle, and it looks like you even used a flash! See the detail in the earring? No, you don't. You can't. The picture is too bad!

And then you have a different person wearing the same pair of earrings! I think a lot of people are bothered by seeing earrings on someone else. Granted, if they are vintage they have probably been worn before, but that can make some people skiddish.

The worst, though, is your close-up shots. So blurry and yucky. Never use wood or faux wood as an indoor background for pictures.

When you saw this picture on your computer, you should have right-clicked on it, selected the delete button, then immediately went to the recycle bin and emptied it.

I have a guide for photography which can be viewed by clicking here.

And descriptions... You are an excellent writer, and I envy your natural knack for describing your wares; however, it seems that you downplay the glamour or appeal of many items right before finishing the listing. For example, with the same pair of earrings listed above, here's what you have:
These are gorgeous pierced earrings from the 1960's. Silvertone metal, faux pears and irridescent rhinestones, make for a very glamorous look even though I must admit they always made me think of snowballs.
These earrings used to belong to my mom and they are in excellent condition. I've always loved them,
That was all fantastic. Photographed properly, these leverback vintage earrings have easy selling potential on Etsy; however, you had to follow up with this:
but the truth is they are too heavy for me which is why I think I only wore them once, and I think she gave them to me over 20 years ago. A lifetime of several hoops in my ears left me with no tolerance for big dangling vintage earrings which is why I have quite a few more in my shop.
You just told your potential buyers that you find this item intolerable and bulky. You don't have to be dishonest, but some people want big and bold earrings. Say something about how the earrings are for people who want to stand out. Never tell people you're parting with your items because you don't have use for them or don't want them. You went from boutique to thrift store when you did that.

And, if you are selling previously-worn earrings, explain to your shoppers that you sanitize them, or even offer to put new hooks on them.

This lilac gingham dress another example of the kind of image you shouldn't use. >This is an adorable vintage prize, but the presentation doesn't do it justice. The model's facial expression looks miserable, like some serial killer has her held up in the basement making her wear his mothers old clothes and pose for a camera. This model could be great for pictures, but the theme is just glaringly awkward. Your models should be smiling, posed artfully, and doing things people would do in a dress like the one in the picture.

The black and white vintage hat: brilliant! What a fabulous item! With the right presentation, you can easily get $40 out of it.

Let me point something out to you. Take the picture below:
This model is gorgeous. Look at that long, elegant neck and those full lips. Dress her up, put on a little lip gloss, and do this hat justice. This hat is front-page worthy and is in excellent condition for vintage. A little black dress, a cocktail table, some red lipstick... something! I have seen similar items, not as nice as this, sell for more than $100 on Etsy. This is one of those items that needs to be photographed with a little red for contrast and against a bright, glaring white background.

And you have another, "this is great, but..." clause in your description. Any time you have the word "but" in a description, just go delete it right now. That's priority number one.

I'm going to post your shop announcement in its entirety and respond to lines individually. My responses are in red.

My shop is really a big combination of things, hence the name. You are an inventive writer. Don't use the words "big" and "things." I will be posting some of my own artwork as well as a a lot of stuff from my vintage collections. Don't say "stuff" either.

I am a big big again fan of vintage and have a big big... really? collection of clothes, jewelry and other random things things is now a banned swear word and have been collecting them since I was in high school. The problem is, that's a lot of stuff so is stuff, and I've run out of space. Add to that the horrible realization that I really shouldn't wear at 40 the same same mini-dresses I was wearing at 20 do you realize you just lost an entire demographic of middle-aged women by saying that?, and I'm left with a bunch of stuff okay, don't say bunch either. and what's up with all this "stuff" stuff? stuff has the same negative connotation as "junk" on my hands that I really need to part with instead of saying you're parting with your items to save space, say that it's time to share your decades of fashion legacy. I try to keep my prices low, that way I can get rid of them faster don't say "get rid" either. you make your items sound undesirable; you get a good deal and and the stuff NO MORE STUFF! HOT DAMN! gets put to good use - everybody wins! If you're adding a note about your prices, then give a better reason. Call it "recession-friendly," or talk about how everyone deserves to own a piece of pop culture history. They do, right?

Most of the vintage clothes I will be posting have been in storage for quite some time, so I will be washing everything before I even take any photos. You might not get a mint item that has never been tainted by modern soap, but at least you'll know it's clean. Scrap this paragraph and just mention that your items have been cleaned and have been stored in a pet-free, smoke-free environment.

There are a few innuendos around your shop which suggest that there is something negative about being 40. Really be mindful about making an age (any age) seem like something undesirable. Even if mainstream models are generally between 17-23, Etsy's consumer base is not the mainstream. As long as you present yourself and your models as elegant or fun or quirky and confident and beautiful, then your customers will feel like the items they're buying are something that will make them feel the same.

If your camera sucks, then take advantage of natural lighting and go outside. Practice, practice, practice. Approach your picture-taking with the same artful consideration and precision you use when you create your art.

You're going to need a lot more items before you can expect to make many sales on Etsy, but items like some of your clothes and that black and white hat will sell quickly when you have them presented well. Your avatar is cute, but how does it relate to your shop? That hat needs to be your avatar. ;-)

I know I focus more on the negative aspects than the positive when I do these reviews, but I'm doing these to help you get sales. Put more of your artwork up, list more items, and work on your pictures [ a lot ]. If graphic design isn't your forte, then you can get a great banner made for your shop for five bucks all over Etsy. I see people offering free banners in the forums often, too. Etsy takes hard work, and your efforts have to be effective. You can spin your wheels and work your ass off, but if you're not taking the right measures, then you'll not get anywhere.

And work on that bio! One line? That's all there is to you?

Friday, August 6, 2010

How an Etsy front page should look

I came across the Rockology3 Etsy store today and was extremely impressed with the aesthetics of the front page. First impressions are everything, and this is what I saw when I opened the page:



The monochrome theme is supreme. Well done.

I also thought this page from Etsy seller IvoryMorgan was very visually consistent and brilliantly coordinated. This shop even looks complementary with the orange of the Etsy logo:

Tuesday, July 27, 2010

Etsy Shop Critique - KelliGBarnettDesigns

First impression: Your shop announcement is way too long. Let me tell you why that's bad. You want your customers to see lots of pretty products when they open your shop. Right now, they see a big wall of text and links. While it's nice to be featured in treasuries, the link list might be better suited for your profile instead of the announcement.

A big suggestion -- a very, very strong one -- would be for you to mention the names of the stones in your jewelry. When people shop, they often shop for their favorite stones by entering them into search engines. If not, and they just happen upon your jewelry, then they will see the value of your pieces more if you impress upon them the stones used and maybe even a description of them. I noticed you used sun sitara (or goldstone) in your shimmering shades of orange necklace. While it's not a gemstone, it is a very special type of glass with an interesting history. It looks like there may be some carnelian

Another jewelry suggestion is that you might consider linking each individual bead with pins or by wire-wrapping instead of stringing necklaces and bracelets together. Just from personal experience, those seem to sell much more quickly. Also, using some chain with the beads might be a plus. These are merely suggestions, but in my experience those are more marketable. On the plus side for you, you will save beads and your items will weigh less.

Kelli, what in Sam's green hell are you doing posting a tiny little painting for $11!?!? It's petrified wood! It can't weigh that much unless you're using lead paint, which I think is against the law. Take that down to like $5! That gets a big WTF point. Also, you need to sale to "everywhere else" for an additional $3. International shipping isn't really all that expensive, and you can always adjust the price of your shipping if your first order costs more than you thought it was going to be.

That said, I do love the original art on barn wood. Everyone wants to have ooak art in his or her home, and that is a neat little rustic piece for someone to start a collection. I especially love the painting (above right) here with the swirling branches. There's something a little starry-nightish about it.

I don't know if I understand the benefit to you of making $2 hair clip sets. Maybe if you made hundreds and hundreds and sold them at fairs, but that seems like a lot of work with very little profit margin. Is it even worth $2 to list an item on Etsy unless you have a lot of them and can keep re-listing it? Etsy is so competitive, maybe this is just a little too simple? Another thing it does is drive traffic to your shop of people who are wanting to spend just a couple dollars, which might be detracting from the buyers who would spend more to buy your paintings.

I think your item descriptions are peachy. It's always good to keep them factual and objective, with dimensions, materials, and a description of the process without sounding too QVC-- which you have done nicely. Your bio is tastefully done, a clean description of what you do and who you are.

The bottom line is that I believe if you focus mostly on your paintings, that is your best bet at being successful on Etsy. I am afraid that the hair clips might take attention away from the art, but that is just my WTF opinion and completely conjecture. It's possible that the traffic from people doing a price-based search might get your art noticed by a few people here and there, but I believe they might do less good for your shop than the money is worth.

Focus on your international customers, and go ahead and make your shipping policies friendlier for the global market. Do a little research on what size flat-rate boxes you might need for various items and how much they will cost. Your international shoppers will be good to you, but most people are not going to go through the trouble of convo'ing you if they want something-- especially if English is not their first language.

Tags: well done. You are a smart cookie. ;-)

Even though I am guilty of the same, you might deactivate your empty sections until you have some products for them.

Lastly, your photos are great. The clarity and quality is vivid and clear. The only suggestion I have there is to get some interesting angles on your macro shots with smaller items. Those interesting photos are what make treasuries and the front page.

I would love to see some of your repurposed/painted/upcycled furniture! Why not post that?

Tuesday, July 20, 2010

WTF!? Christmas in July


Vicky of FreshUrbanVintage received a made-for-her bag [ literally ] of goodies from Feltie of FeltontheFly.

Vicky says:
I received a lovely package with a wonderful bag hand-stitched and beaded from Feltonthefly. I love it- it has a ribbon closure and will be perfect for safely holding my earrings and bracelets when I'm on the run (I'm known for throwing my accouterments in my bottomless pit of a bag on my way out the door so I can finish "dressing" at work, then finding things broken or tangled up with paper clips and smelling like old lifesavers). I could tell that this bag was made for me, made with kindness, and filled with good karma. Thanks Felt!

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Kelli from KelliGBarnettDesigns received this bundle of goodies from BethMac of Bookworm Bookmarks.

Kelli says:
I recieved an assortment of bookmarks. Beth was kind enough to include one for my little girl and one for my son, and they both love them! Thanks so much for the oh-so-fun swap!

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FeltOnTheFly was elated with her very special gift from HennessyHandbags:
I was over the moon happy and excited when I got a real live Hennessy Handbag all of my very own (thanks for the hook up). Here are some pics of the bag and the card she made.



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Beth from Bookworm Bookmarks was very happy with her gifts from Kelli of KelliGBarnettDesigns. This is what Beth had to say:
I received a beautiful painting of a butterfly on upcycled barn wood and cannot wait to put it on my wall! She also sent me the most gorgeous necklace. I love its simple elegance! Great choices for me. Can we please do this again for Christmas!? : )
I think that having a Christmas swap sounds like a great idea! Maybe WTF!? can do a post-Christmas swap, when the gift-giving of the holiday season is over and everyone is experiencing the post-rush slump when business goes from crazy busy to nil.



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Here is what HennesseyHandbags got from CreativityIsMessy. Hennessey says:
I received my secret santa in the mail the other day and in it were two really well designed business cards with the items attached. There were two bobby pins each with a purple stripped button attached to it and the other card came with a ring to match. They were both lovely, and the ring fit perfectly with an adjustable band. You can see how nicely they match my fingernail polish!!! Her card says that her shop name is Creativity Is Messy. It didn't look too messy to me! Thanks a bunch!! Oh, and I forgot to mention that it came with a cute little Christmas tag wishing me a Merry Christmas in July.
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10eisha received a very generous package from ImpandPetal, and this is what she had to say:
I received my goody box of a secret Santa package from ImpAndPetal. It included a bunch of tea, which is awesome because i am a huge tea drinker, a wonderful smelling candle, a beautiful set of handmade earrings and a bracelet, a handmade scarf, and last but not least a handful of synthetic dreadlocks which I have always wanted for my pig tails! I have to admit that both of my cats and my Chihuahua have completely fallen in love with the dreads and have been spending their time stealing the from each other and chewing on them...sorry ImpAndPetal!





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This badass necklace was mailed from SilvinePhotography to the lovely ImpAndPetal. It's reversible!

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This lovely necklace-and-earring combo comes from Sarah at ArmillataDesigns to Rachel of TheYellowHobbit. Damn... I knew I should have given everyone *my* address in the buddy exchange.



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Etsy is having its annual Christmas in July event, in which shopkeepers have the option to offer special sales throughout the second half of July.

Here at WTF, we're commemorating this event by starting our own tradition, WTF!? in July. If you opt to participate, then you will privately be contacted by me (WTF Terra) with the name, address, and shopkeeper Etsy link of another participant. You will have two weeks to choose a gift from your wares and send it to your participant. Once you have received your gift, you can come back to this page to share with us what you received (or send pictures!) and from who you received the gift. This is a great way to A. ) get something in the mail without making a purchase, B.) advertise your wares when your recipient shares what you sent, C.) have a little fun while connecting with other shopkeepers.

Deadline to enter: Friday, July 30

Here's how to participate:

1. Fill out the form below. You must include your first and last name, full address, and shop URL or your entry will not be valid.
2. Wait until the entry deadline to be contacted via Etsy convo with the name, address, details (optional part of form below) and URL of your "WTF!? Buddy."
3. Browse his or her shop, profile, and details and choose a gift/gift package from your wares (vintage, supplies, or handmade) or make a new gift to mail to your "Buddy." Do not contact him or her until you have allowed a reasonable amount of time for your package to arrive. You will have no longer than two weeks to choose/make your gift and mail it. Make sure you include a business card or personal note with your Etsy shop name and URL with your gift.
4. Receive a gift in the mail from your WTF buddy.
5. Come back to WTF Etsy and tell who sent you a gift and what you received. (pictures and stories will be posted permanently to WTF!? Etsy)

Suggestions, Disclaimers, and Guidelines:

1. Your address and personal information will only be shared with your WTF!? Secret Santa Buddy.

2. I, WTF!? Terra, am not in any way responsible for the actions or gifts from shopkeepers. If you don't like or don't receive a gift from your Buddy, then WTF!? will not compensate you for your displeasure. I will, however, contact your secret Buddy at your request if you haven't received your package within 2-3 weeks of the deadline.

3. This is WTF!? Etsy, and it is safe to assume that anyone who participates in this contest has a sense of humor. Your gift can be-- but does not have to be-- funny.

4. In the form below, the "details" section could help me to match you with a reasonable recipient and could help your Buddy choose something relevant for you. You could say things like, "I love vintage items," "I am a parent of a 2 year old girl," "I would love a gift for my grandmother," "I am a chain-smoking alcoholic," "I love anything music related," or "I don't wear jewelry." If you want to ask your Buddy a question so you can personalize a gift, then send your query to me through WTFSupplies via Etsy convo, and I will contact them on your behalf.

5. There is no legal responsibility attached to this exchange; however, don't be an ass. If you agree to participate, then send a gift. It does not have to be expensive or elaborate, but make it thoughtful. You also are not legally obligated to respond once you receive your gift in the mail, but it would be cruel to not allow your "Buddy" the opportunity to be advertised on this site.

6. This is WTF!? Etsy. Your gift can be funny or a gag gift, but it can not be disgusting, unsanitary, cruel, or offensive.

7. It is entirely up to you what you choose to send. There is no upper or lower limit on the monetary value of your items, and we all understand that "it's the though that counts."

8. Your gift must be physical. If you do digital work (like photography or graphic design), then mail a physical print of your item.

9. YOU MUST BE AT LEAST 18!

10. By filling out the form below, you are agreeing to receive a gift, send a gift, and then come back to tell who your buddy is and what they sent.

Etsy Shop Critique - HennessyHandbags

First impression: I really like you, Hennessy. To be great, you have to break rules and be unique, which you obviously have the courage to do. You've got initiative and you're not afraid to take creative risks. You get a badass point.

The nagging issue that is just overwhelming for me is that while you are one amazing artist, there is something I just don't get. Just looking at the detail of the eyes in your banner is indicative of the level of skill you have as an artist, but WTF is up with the jaws of your women? They are either missing, wide and masculine, or overemphasized/thick. I don't mean this at all to be insulting to you or anyone else, but they look like transgendered women. Why is it that you spend so much time detailing the women of your purses, but you neglect the jaws or draw them disproportionately? It seems that many of the women's faces just immediately transition into the shoulders with no neck. It makes the faces seem like they belong to someone very large, but the bodies are slender, long, and feminine.

The hair on your purse vixens is really cool, the spiral being a universal symbol of femininity or feminine strength. I also love the eyes of the women on your purses, each one representing a different mood. This is a stretch, but are you mixed or in a relationship with someone from a different religion or background? Your works have a lot of harmonizing contrasts, black and white being predominant themes. It is really cool how most of your purses have two faces, reflecting a dark and a light side, either literally or dark/light with mood. One side of your purses usually has a passive or reticent side, the other a dominant and confident side. It's very yin and yang. :-)

I love the purse with the old book pages. That was a really clever integration, especially with the way you incorporated it into her hair. I like the purse itself, too.

Your photography is great. You have a combination of simple, organic backgrounds and high-contrast white, which is always a great way to put the focus on the products.

I can't really fault your shop announcement because there's not much there for me to critique. You might use it to write a little blurb about how you revitalize retired purses or how people can carry an original painting with them.

I think Etsy is going to be a hard venue for you to sell your bags. Trying to find a purse on Etsy is nearly impossible, especially since people tag so many non-purse items as purses. Discovering one single seller in the ocean of etsy purses is a long shot, especially if people sort by price. I would say you need to do exactly what you're doing now, which is to get recognized by bloggers and people with high-traffic sites so your unique designs can be seen.

Another thing you need to do is list more. You don't have a lot of items, which is understandable since art is not exactly something you can mass-produce, but i would suggest maybe doing some less labor-intensive, less specific designs for a smaller price range to drive traffic to your shop. Make sure when you make sales to stick a bunch of business cards in your purse. The purses themselves will be a great advertisement.

One thing that has really helped me is when customers from other forums and websites outside of Etsy buy from me, they are buying from *me* as a person, not my shop. I can get to know them and some people have taken a ton of my business cards and put them around workstations at their job. This one beautiful, beautiful and now very dear friend from Canada has been responsible for nearly 1/4 of my sales because she has gotten her family and co-workers to buy from me.

Another thing I suggest is that you do some artwork that is more generic than faces, which might appeal to a broader customer base. I know it might seem cliche, but people aren't as fearless as you when it comes to taking a fashion risk, so they will feel a little more safe buying something with a design or symbol that stands out but not as much as a face.

Your profile is cool. It's zany and free-spirited, like you. I think you've captured yourself, there. I always tell my students that I'm a treasure hunter, not a teacher. I like to find treasures which are in plain sight, but my trained eye and knowledge allow me to know how very rare and special some things are that others may think are just junk. I like to show a geode that I cut in half to my kids, first whole as a lumpy brown rock, then the amazing crystal formation in the middle. Maybe you could use your treasure-hunting idea as inspiration to help people find your shop. You could even blog about how shitty the experience can be if you're looking for a purse on Etsy, and how HennessyHandbags is the place to be if you want a truly unique treasure.

You have a great business idea and your shop is set up nicely. I am afraid that no matter how hard you try, Etsy is going to be a hard venue for you to sell unless you get your product volume up and add some variety to your designs so you have a more broad chance of keyword searches coming across your shop.

You get five WTF points for this: